Customer Registration Manual
Video Tutorial
Customer Registration Manual
Video Tutorial
Customer Registration Manual
Video Tutorial
Here are some things to know before you begin the registration process:
Follow the steps below to access the DR Trade account registration page.
Below is a step by step guide to register yourself with the DR Trade application.
Client Registration Page
As you can see there are 4 sections on this page. Click on the below links to know more about the information required in the respective sections.
This section is for the company related details.
Registered As: If your company is registered as a Free Zone, or OEA (Authorized Economic Operator), or both, you can specify it in this field.
Esta sección es para los detalles relacionados con la empresa.
Service Provider: The service provider can be either of the following values, to be chosen from a drop-down list. In order to select multiple values, click on the  . '/img/manual/signo.jpg' ?>){kind=small}
sign to the right.
Location : Based on the Service provider chosen by you, the location drop-down list will be populated, and you can select a value. In case you want to select multiple locations, then click on the sign.
SP Name : The Service Provider Name is automatically populated based on the Service provider and Location. You will not be able to enter free text here.
Client Type : DR Trade allows different client types to register themselves, the options are available in this drop-down. If you want to register as multiple client types, then click on the sign.. Alternatively, in order to delete a row, click on the  . '/img/manual/basura.jpg' ?>){kind=small}
sign.
For each Client type you will be asked to provide the values for relevant details, as shown in the screenshot below.
Code: The codes provided by the issuer (e.g. terminal operator) to various client types ( like shipping line, customs agent, trucking company etc.) after registration.
Please Note
If the client type is Trucking company, an additional section called Additional Details will appear, to get the Pool information.
Pool: For this field, select the trucking agent's name from the drop-down.
The admin is a representative of the company that you have registered in the first section. Provide all the necessary details of the admin who will access this account.
Important:
All communication will be sent to the email id that you enter in the Primary Email ID field. Confirm the primary email id again in the Confirm Email ID field.
Based on the client type selected the documents are displayed in the Attachments section. User should enter the details of the document in the respective field and upload the related document types which are mapped to the client types.
1- A continuación, figura una lista de todos los posibles archivos adjuntos que se le podría pedir que cargara:
2- After entering all the mandatory fields, click on the Submit button to save the data.
A pop up window will display for the confirmation. Click the OK button.
Please Note
Click the Reset button to clear all the data entered.
Click the Back button to go back to the login screen.
3- The success screen with the client and admin details is displayed.
4- Click the Search icon, to edit and cancel the registration before the activation.
5- Enter the Registration and Admin Email ID and click the Retrieve button to continue.
6-The status of the registration is displayed. Click the Registration ID link to view the details.
7- Click the Cancel button to cancel the request.
8- The confirmation message pop up window is displayed. Click the OK button.
9- Click the Edit button to modify the registration details.
10- Modify the respective fields and click the Submit button to save the changes.
11- The confirmation message pop up window is displayed. Click the OK button to confirm.
12- The below screen appears once the registration form is successfully submitted.
13- Once you've submitted the registration form and received the above confirmation message, you'll get an acknowledgement email from DR Trade. Kindly wait for the registration request to be approved.
Registration Acknowledgment email will be sent to the user in the below format:
Once the registration is approved, the user will receive an activation mail in the below format:
When the user clicks the Activate link provided in the email, the link will navigate to user activation page.
If you click on the URL, it also redirects you to the user activation page, same as above, but you have to enter the activation Id in the Activation Id field.
Enter all the fields, and follow the instructions for selecting a new password. Click on the Submit button and click OK on the confirmation popup.
Click the link click here to navigate to the DR Trade Sign In page. In the DR Trade Sign In page, enter the Username, Password and click the SIGN IN button.
After logging in the user will be redirected to the DR Trade home page as below.
Company authorization letter example in English:
To: DTLH S.A.S
Av. Sarasota No 39, Sarasota Center 402, Santo Domingo, República Dominicana.
Subject: Request for Registration Approval
We, Company Name, RNC number xxxxxx, would like to request you to review and approve our registration request No. xxxxxx to start using DR Trade system for the selected activities within the selected locations.
Our appointed DR Trade admin account holder is Mr./Ms. Name xxxxxx Cedula/Passport No. xxxxxx primary email ID: email@domain.com.do will be responsible and liable for all of our company transactions on DR Trade portal including delegation of responsibilities for other users.
Owner/Manager(Nombre)
Stamp & Signature
Date:
DR Trade is the first trade facilitation entity that offers integrated electronic services from various trade and logistics service providers in Dominican Republic under a single window. It underlines Dominican Republic position as the ideal base for trading across borders with its unique geographical location, excellent infrastructure and seamless processes across the private sector and government agencies. DR Trade integrates the major stakeholders in the trade and logistics operations including DP World and Haina International Terminals HIT.
The DR Trade portal offers a single window to the online services of its stakeholders and provides a streamlined flow of services designed around customer needs and targeted at customer Satisfaction. The portal services are on a continuing growth curve and currently include services for Traders, Shipping Lines and Agents, Clearing and Forwarding Agents, Hauliers, and Free Zone Licensees, that include Marine services, Manifest and Cargo handling services, Cargo Clearance and Haulage services, Invoicing and Payment services and Free Zone services. DR Trade offers service and business excellence with its customer centric strategy at the core of its operations, a value that you will feel in each and every service you access in the portal. With the growth pace of Dominican Republic as a driver, DR Trade will always be on a fast-moving path towards achieving its stated vision.
Turn the Dominican Republic into the region’s logistic HUB.
Facilitate and streamline trade through logistic innovation
Any party that deals with Caucedo and Haina terminals can register to avail their online services.
hipping Lines, Shipping Agents, Freight Forwarders, Importer/Exporter (BCO), Chassis Yard Operators, Empty Yard Operators, Distribution Centers, Transport Companies, Demurrage Collections Companies, etc.
Primary Email ID: is the email we send the account activation link to, as well as any other transaction related notifications.
Communication Email ID: is the email we send informational and other communications to.
Following documents to be attached:
Leader Line: is the main line in a service and is responsible to register the shipping service requests on DR Trade.
Partner Line: is a line that uses the same services created by leader lines.
The shipping service schedule is submitted as a long-term plan and specifies the lines and vessels participating in the service with some unconfirmed details of arrival and operations moves.
Shipping lines/agents need to confirm a vessel visit prior to vessel’s arrival and specify some details like vessel name, ETA, approximate number of moves
There are two voyage view types on DR Trade as follows
Pre-Login: it can be accessed by anyone without needing to have an account with DR Trade. This service offers limited voyage details.
Post Login: it can be accessed by clients who hold accounts with DR Trade. This service offers more details view to the voyage owner that the others who will have a limited access to details as in the pre-login.
This service is used to upload:
This service can be accessed by:
Before you can request a container release the followings have to be available on the system:
There are two view types on DR Trade as follows:
This one-time service enables clients to sign up for DR Trade services; they need to provide company details, select client types, select services, upload required documents and submit the request.
All Client Types.
Companies need to be registered and recognized by the concern authorities.
This module enables clients to create and manage users/access privileges.
All Client Types.
Approval Workflow.
This module is used by clients to create and manage vessel profiles in DR Trade system.
Shipping Lines and Shipping Agents.
Approval Workflow.
This module is used by clients to create and manage their shipping services to DR Trade.
Shipping Lines and Shipping Agents.
Approved DR Trade Registration and Approved Vessel Registrations.
This module is used by clients to create and manage their expected vessel calls and berth bookings.
Shipping Lines and Shipping Agents.
Approved DR Trade Registration, Approved Vessel Registra1ons and Approved Shipping Service Schedules.
This service is usually used by clients to view the voyage details and can be accessed directly on the homepage and aker login. (Note: aker login displays more details and can be accessed only by the vessel agent and nominated parts).
Shipping Lines and Shipping Agents.
Approved Berth Booking Requests.
This module is used by clients to upload and manage their EDI and XML files.Manifest, Discharge/Load List, Baplies, and other DR Trade modules bulk requests.
Varies depending on the file type.
Varies based on the service/request type.
This module is used by clients to view and monitor their uploaded files
All Client Types.
Uploaded and Processed Files.
This service is used to view container details both on homepage and aker login (Note: aker login displays more details and can be accessed only by the main client and nominated parts).
All Client Types.
Verified Discharge/Load List and/or valid Container Job (Delivery Order, Container Acceptance, or Container Release).
These services are used by clients to hold and release containers for different reason.
Shipping Lines and Shipping Agents.
Verified Discharge/Load List and valid Container Job.
This module is used by shipping lines and shipping agents create and manage delivery orders for their customer to clear import containers.
Shipping Lines and Shipping Agents.
Verified Discharge List and Verified Manifest File.
This module is used by clients to create and manage nomina1ons of their container deliveries to transport companies, drivers, and trucks.
Shipping Lines, Shipping Agents, Freight Forwarders, and Importers/Exporters.
Approved Truck Registration and Valid Container Job (Delivery Order, Container Acceptance, or Container Release)
This module enables clients to view, manage, and update gate moves on DR Trade system.
Terminal, Chassis Yards, Empty Yards Operator.
Gate moves already performed.
This module is used by clients to create and manage container acceptances for export and storage to the terminal yard.
Shipping Lines and Shipping agents.
Approved Berth Booking Request.
This module is used by clients to view their inbound/outbound container status updates (Planned, Discharge/Load Reconciled, and Discharged/Loaded).
Shipping Lines and Shipping agents.
Valid Rotation and Verified Discharge/Load List TOS Integrations.
This module is used by clients to view their in yard containers.
All Client Types.
Approved Registration and Valid Container Jobs/movements.
At DR Trade, we strive to create a community that is equipped with all the necessary knowledge and skills to effectively conduct their businesses online.
We have therefore created a full-fledged Training Center to provide you with the latest information through multiple channels including classroom hands on workshops, e-tutorials and printed materials.
Customers can book for full time /part time/ weekend paid certified training courses such as the Certified Trade and Logistics Professional (CTLP) and the Certified Customs Expert (CCE).
For more information on CTLP, please visit www.ctlp.drtrade For more information on CCE , please visit www.customsexpert.drtrade
In addition, free training sessions are offered for new services of DP World, Haina International an CLC.
To book your free e-services support training, please find your desired session below.
DR Trade brings to you a state of art Contact Center that provides proficient support 24/7 in multiple languages.
The Contact Center provides its efficient services through various channels inducing Phone, Email, Fax and web enquiries.
Reach us at any of the following:
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DR Trade Contact Center
809 518 8908 | info@drtrade.com.do
